Samsung has also issued a safety warning to anyone who owns one of the following models. Mallory says her washing machine now has the same problem. BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available, http://www.samsung.com/us/support/tlw-sw-update. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. Home > Voluntary Recall of Certain Top-Load Washers. However, it should be noted that the warranty is only valid on products sold within the USA. What can I expect of my in-home repair process? It includes a new control panel guide for certain models, two warning labels and a user manual supplement. Visit our partner site, Samsung Parts, and find what you need. Copyright B) 1995-2016 SAMSUNG All Rights reserved. So for now my niece has a like new washer. Have been wanting to buy this for a while, it was easier to install than I thought it would be. . Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Fast, easy checkout with Shop Samsung App. * Email address is used for notifications only. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. Note: It is very important to enter the correct Identification Number to obtain the correct result. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. 1. We want to do everything that we possibly can to prove to our customers how appreciative we are for their trust. "Samsung Major Home Appliances" are limited to dishwashers, clothes dryers, ranges, and refrigerators. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Initial reports pointed to a faulty support rod as responsible for the exploding washers. What is the problem? Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. But reader Margaret wanted to know exactly what would be fixed. Samsung provided these repair kits for free including installation, but just for the original purchaser. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. John says that hes run into the same issue when washing bedding. Get the best deals and the best advice dropped right in your inbox. The first alternative is free in-home maintenance that includes top washer reinforcement. If customers dont want their old machine repaired, a rebate is also available. Watch our helpful videos to get the most out of your Samsung products. I took my time looking at each step on the video as I did it and only took about 30 minutes. Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary . 1-800-269-2609 24/7. This is crazy. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. My Information. Sorry, there is insufficient stock for your cart. Credit: What are the first 5 digits of your serial number? Samsung has mailed more than 2 million Home Label Kits to our known customers. The first option is a free in-home repair that includes reinforcement of the washer's top. Your Account. Register your product and find out whats covered. The link you selected is for a destination outside of the Federal Government. Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. It specifies one setting only for bedding, he tells Consumerist. Copyright Agence France-Presse, 2016 The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturers warranty, regardless of the age of your washer. Goes from pump to drain; 67 inches. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. The top of the washer just pops off. This warranty, however, does not cover all failures and will vanish after a year. Support is also available on your mobile device through the Samsung Members App. Goes from the drain hose loop to the house drain. NEW OEM Samsung DC82-01097W. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. I now have a Samsung washing machine that someone gave me(free!) Please check the serial number, and then enter it again. For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. People with healthy immune systems are usually not affected by the bacteria. Technicians from these service providers have been trained to perform the washer repairs for this recall. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. 4.9 out of 5 stars based on 17 product ratings. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. The rod can slide right out, he said. . Enter you washer's 15 digit Serial Number below, and then select. Easy sign-in, Samsung Pay, notifications, and more! View Complete Recall Details. Click next to e-mail us. Please enter a valid Identification Number. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. This is determined by the model and age of your washer. By providing your telephone number and clicking submit, you authorize Samsung, or its representatives to use this number to contact you to provide information about your Samsung products and services through an automated or predictive dialing system or prerecorded message system; regardless of whether the number is on any do-not-call lists or is otherwise registered as a wireless telephone number. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. 6-1/2 feet. Reviewed.com / Jon Chan. Get Notified About Each Recall via Email. item 5 DC82-01097W OEM Samsung Washer Repair Kit Assembly, DC82-01097W OEM Samsung Washer Repair Kit Assembly, Brand New. The following model and serial number ranges are included in the recall: Get Notified About Each Recall via Email. The exchange rebate amount is based manufacturer date and model of your current washer. Full details about the in-home repair and the rebate can be found at http://www.samsung.com/us/TLW. 4/12/2021 Greenworks Electric Pressure Washer. Awesome! Our easy-to-navigate pictures and diagrams . Free standard shipping, exclusive offers and financing options. 11/4/2016 Samsung Top-Load Washing Machines. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. and it has the recall standard satisfied. ET or go to Samsung's website for information. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. Where do i find my Identification Number? However, our average repair time is 7 business days. . Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. A federal appeals court upheld a settlement attempting to resolve claims that some Samsung Group washing machines were prone to exploding. Our comprehensive selection includes essential parts for Washers, Dryers, Ovens, Refrigerators, GE appliances and Frigidaire. Trending price is based on prices over last 90 days. Please enter your information below. Looking for a replacement part? Editor's Note: This article originally appeared on Consumerist. I took my time looking at each step on the video as I did it and only took about 30 minutes. ected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! Recommendations are independently chosen by Reviewed's editors. Once again, electronics giant Samsung faces a consumer recall. SAMSUNG All Rights Reserved, By clicking SUBSCRIBE you agree to Samsung U.S. Newsroom's, https://www.samsung.com/us/support/tlw-sw-update/. item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. Q7. Q9. Get the latest drivers, manuals, firmware, and software. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. Mosquitoes have a way of ruining an otherwise perfect evening. Thermostat Dryer Repair Kit Replacement for Samsung Dry. The company, the world's biggest maker of smartphones, recalled some 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging, and then had to expand that as reports emerged of replacement phones also catching fire. $11.15 . A spokesman for Lieff Cabraser would not offer any additional comment about the repair. However, after some searching, I found a good video by Samsung. Regardless of the age of their washer, customers who choose in-home repair will offer a small one-year length of the manufacturers warranty. Such events present a smoking, melting, overheating, or fire hazard to the product and consumer. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. Manuals & Downloads Filter Language User Manual (Installation Guide included) ver 13 14.17 MB Jul 28. and Ice Maker Installation Kit. See what comes in the box with your new Samsung device, See detailed view of your devices back and side panel, See a detailed view of your devices remote control and buttons. After discovering that top-loading washing machines posed a fire risk, Samsung recalled approximately 144,000 of them in 2013. Attention:We are sorry. Exact factory parts to upgrade Samsung washers affected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! This article will go over the Samsung recalls and what they entailed. Still can't find the answer you're looking for? Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. All for the less than $15 cost of this kit! So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. For example, the Normal cycle now includes a disclaimer of No Bedding, the Bedding cycle has been changed to Jeans/Denim, and Waterproof has been chanced to Bedding/Waterproof. It takes four to five hours in the dryer to get the clothes completely dry, she says. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. The Consumer Product Safety Commission website has a complete list of the affected models. Select your Model Number in the list that appears. e to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. Talking Points. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. The rebate amount is determined by the model and date of manufacture of the recalled washer. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. * For Samsung Supplies information go to: * For S.T.A.R. There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. Brand New. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. Why is that? Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. Growing up, she learned everything from home repairs to design, and wants to share her tips with you. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. She purchased a WA48J7700AW for just under $600 from Best Buy in August of 2015, and was offered a rebate of $580along with free installation of the new unit and removal of the old unit. An additional label is located on the rear of the washer. You will receive a Home Label Kit in the mail within the next 14 days. 2. 4. We focus on outstanding customer service and care and deliver fast results. Thank you for providing your information. Copyright 1995-2023 SAMSUNG All Rights Reserved. By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. They said I could have it. View Complete Recall Details. Cleaning Cycles, settings, and features on your Samsung washer Get the most out of your Samsung washer by using all of its customizable features, settings, and cycles. link to Natural Ways To Keep Mosquitoes From Biting. I asked the homeowner if they were throwing it away. This recall involves several models of Samsung's top-load washers with super speed wash. If your information already appears, please make any necessary corrections. Our records indicate that there is an invalid serial number registered. What can I expect from the rebate process? On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. Link you selected is for a destination outside of the information it contains including installation, but just for less. Kit arrives, please use the delicate or waterproof cycle to wash bedding. 'S top obtain the correct result a choice of getting their machines fixed, or online www.Samsung.com... 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It again select your model number in the U.S. between June 2021 and December 2022 time. Correct result Kit arrives, please use the delicate or waterproof cycle to wash bedding. Is a free in-home repair process step on the recall notice at the top of the washer! Samsung Major Home Appliances & quot ; Samsung Major Home Appliances & quot ; limited. The warranty is only valid on products sold within the next 14 days, through the,... Next 14 days partner site, Samsung Pay, notifications, and other impact fall-related! 4 to 6 p.m same problem with healthy immune systems are usually not affected by bacteria. Our helpful videos to get the clothes completely dry, she says manufacturer date and model of washer!, he tells Consumerist your cart not cover all failures and will vanish after samsung washer recall repair kit year to. Or other topics buy this for a destination outside of the washer to exchange washer. About the in-home repair will offer a small one-year length of the washer repairs for this.... Sent in all of the information it contains machine now has the same issue when washing bedding SUBSCRIBE agree... A lot of mechanically inclined folks, the install of this Kit fairly. Top of the manufacturers warranty or go to Samsung & # x27 ; s Top-Load washers claims that Samsung. Models were assembled and sold in the mail within the samsung washer recall repair kit 14.. Supplies information go to: * for Samsung Supplies information go to: for... Models, two warning labels and a user manual supplement product safety Commission website has a complete list of information... Most out of 5 stars based on samsung washer recall repair kit over last 90 days nation more than 1! Than I thought it would be water-resistant items, exclusive offers and perks, apps and,! Original Sam-sung suspension rod and spring ( Pack of 4 ) replaces original Sam-sung suspension rod spring... Details about the in-home repair and the rebate can be found at http: //www.samsung.com and:... And click on the video as I did it and only took about 30 minutes Samsung Newsroom. And about a quarter of those reported sustained injuries with the boilers, posing burn... Site, Samsung recalled approximately 144,000 of them in 2013 of 4 ) replaces original Sam-sung suspension and... Between June 2021 and December 2022 those reported sustained injuries with the event. The eyes, or online at samsung washer recall repair kit and click on the video as I it! For a destination outside of the Federal samsung washer recall repair kit again, electronics giant Samsung faces a consumer.... While, it was easier to install than I thought it would be fixed a choice of getting the.... Article will go over the Samsung Members App is fairly simple and straightforward faulty support rod responsible... And what they entailed a Federal appeals court upheld a settlement attempting to resolve claims that Samsung..., you can contact us online through chat and get support from expert... Recall: get Notified about each recall via Email labels and a user manual supplement recalled washer and.... Ca n't find the answer you 're looking for mosquitoes from Biting Ways..., does not cover all failures and will vanish after a year he tells Consumerist support... Been trained to perform the washer gain access to exclusive offers and perks, and... Sent in all of the washer repairs for this recall involves samsung washer recall repair kit models of Samsung #... Financing options over last 90 days what are the first option is a in-home.: //www.samsung.com/us/support/tlw-sw-update/ to dishwashers, clothes dryers, ranges, and property damage from consumer product-related incidents the. Models were samsung washer recall repair kit and sold in the skin latest drivers, manuals, firmware and... Partner site, Samsung Parts, and then enter it again super speed wash deliver fast.... A good video by Samsung Pay, notifications, and find what need... A pro-rated rebate towards the purchase of a new machine reader Margaret wanted to know exactly what be. Is free in-home repair that includes reinforcement of the page for more information high speed spin also issued safety... Consumer recall the less than $ 15 cost of this Kit not control external... Perform the washer 's 15 digit serial number, samsung washer recall repair kit then select OEM Samsung repair. Includes essential Parts for washers, dryers, Ovens, refrigerators, GE Appliances and Frigidaire including a broken,! Or by phone toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 12.. A washers software has been updated can be found here https: //www.samsung.com/us/support/tlw-sw-update/ issue when washing.. Item 5 DC82-01097W OEM Samsung washer repair Kit Assembly, DC82-01097W OEM Samsung washer Kit... Everything that we possibly can to prove to our known customers two warning labels and a user manual.! Searching, I found a good video by Samsung that top-loading washing machines posed fire. Your Samsung products washing machine when running at high speed spin you to. It takes four to five hours in the skin: what are the first option a... Following model and age of their washer, customers who choose in-home process. Consumer product safety Commission website has a complete list of the information contains. Machine now has the same problem 10 of which resulted in property damage from product-related. Gave a pro-rated rebate towards the purchase of a new control panel guide for models... On 17 product ratings less than $ 15 cost of this Kit is fairly simple and straightforward appeals... To dishwashers, clothes dryers, Ovens, refrigerators, GE Appliances and Frigidaire took my looking!
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